1. Responsible party and contact
LUME is operated by 69.327.004 MANOELA BICA GOMES, a company registered in Brazil under CNPJ number 69.327.004/0001-85, incorporated on . The person responsible is Manoela Bica Gomes. Questions about these terms, support requests and matters related to the use of the platform can be sent to contato@sistemalume.com.br.
These terms apply to the website www.sistemalume.com.br and to the platform at app.sistemalume.com.br.
2. Acceptance and conditions of access
Read these terms before creating your account or using LUME's features. Use of the platform is subject to these conditions and to the applicable legislation. If you do not agree with the terms, do not use the service and contact us to clarify questions or request the closure of your account.
You must have the legal capacity to enter into a contract or be duly represented or assisted, as required by law. When acting on behalf of a company, agency or client, you must have authorization to assume the obligations and to manage the data and accounts involved.
3. Registration and account security
- Provide accurate information and keep your contact details up to date.
- Protect your credentials and do not give access to unauthorized people.
- Manage the access of team members and clients according to your responsibilities.
- Report any suspicion of unauthorized access to support as soon as possible.
You are responsible for the actions you take and for the authorizations you grant in the platform, without prejudice to the investigation of failures of the service itself and to the responsibilities set out in the law. LUME never asks you to send Instagram passwords or access tokens by email.
4. Features and commercial conditions
The available features depend on the plan contracted, the account settings and the integrations enabled. LUME helps to organize and run the marketing operation, but does not guarantee commercial results, profit, reach, engagement or follower growth.
For paid plans, prices, billing periods, usage limits, renewal and cancellation conditions are informed in the offer or during the checkout flow before confirmation. These terms do not set prices nor authorize charges that have not been informed. Legal rights of cancellation, withdrawal and refund remain guaranteed where applicable.
5. Integration with Instagram and Meta
Connecting to Instagram depends on your authorization within Meta's environment and on the permissions and requirements it provides. You must only connect accounts that belong to you or that you are authorized to manage.
The integration makes it possible to access profile information and metrics and to run publications or schedules requested by the user, according to the available features and the permissions granted. Review the content, the target account and the schedule before confirming a publication.
The use of Instagram is also subject to Meta's terms and policies. Account restrictions, expiration of permissions, API limits, changes or unavailability of those services may affect data retrieval and publishing. Follow the status of the operations and any notices from the platform. LUME is not a Meta service, and the integration does not imply endorsement by Meta.
To remove the integration in LUME, go to Settings → Integrations → Disconnect. You can also manage the permissions in your Meta account settings. Disconnecting does not delete content already published on Instagram and is not equivalent to deleting the data stored by LUME.
6. Acceptable use and user responsibilities
Use LUME lawfully and respect the rights of third parties, including privacy, data protection, image rights, trademarks and copyright. The following is not allowed:
- Publishing or storing illegal or fraudulent content, or content that violates third-party rights.
- Connecting accounts, accessing data or publishing on behalf of third parties without authorization.
- Using the platform for spam, scams, distribution of malicious code or abusive practices.
- Circumventing access controls, usage limits or restrictions imposed by LUME or by Meta.
- Interfering with the operation of the service or attempting to access environments and information without permission.
Agencies and professionals who manage client accounts must obtain the necessary authorizations and agree with their clients on the responsibilities for approving and publishing materials.
7. Content and intellectual property
The rights over the content you enter remain with their respective owners. You must hold the rights or authorizations required to store, edit, share and publish those materials.
By entering content into LUME, you authorize its storage, processing, display to authorized people and submission to the integrations you request, only to the extent necessary to provide the service. This authorization does not transfer ownership of the content and does not allow its use in LUME's advertising without specific authorization.
LUME's brand, interface, software and other proprietary elements are protected by law. Access to the service grants the right to use the features provided, but does not transfer its intellectual property.
8. Privacy and data deletion
The processing of personal data is described in the Privacy Policy. Using the service does not replace specific consent where it is required by law or by the integration with Meta.
To request data deletion, follow the deletion instructions or contact us at the email provided in these terms. Closing the account, disconnecting Instagram and deleting data are separate procedures; state in your request which one you want.
9. Availability and responsibility for the service
The service may be interrupted due to maintenance, updates, technical failures or external dependencies. There is no guarantee of uninterrupted operation or of the complete absence of errors. Keep copies of important materials and follow up on publishing operations.
Each party is responsible for its acts and omissions within the limits of the applicable legislation. External factors, user actions and third-party failures are considered on a case-by-case basis, without excluding LUME's legal liability where it exists. Nothing in these terms excludes mandatory warranties or rights, including those provided by the Brazilian Consumer Protection Code, where applicable, and by the LGPD.
10. Suspension and termination
You can request the closure of your account and, where applicable, the cancellation of your plan at contato@sistemalume.com.br. The commercial conditions informed at checkout and the rights provided by law are observed. Disconnecting Instagram is not, by itself, a request to cancel a paid plan.
Access may be limited or suspended in case of unlawful use, breach of these terms, security risk or legal determination, in a manner proportionate to the situation. Where possible and permitted, the user is informed of the reason and may request clarification or review through the support contact.
Termination does not eliminate obligations already established and does not authorize the indiscriminate retention of data. Processing and any retention of information follow the Privacy Policy and the cases provided by law.
11. Changes to these terms
These terms may be updated to reflect changes in the service or in the legislation. The current version is made available on this page, with its update date. Relevant changes to the conditions of use are communicated appropriately, and a new acceptance is requested when necessary. Changes do not affect acquired rights and do not authorize retroactive charges.
12. Applicable law and dispute resolution
These terms are governed by Brazilian law. To resolve questions or disputes, contact us at contato@sistemalume.com.br. This channel does not limit the right to turn to the authorities or the courts. Any disputes are submitted to the competent jurisdiction under the law, preserving the consumer's place of residence as the venue where applicable.